Wool – care and maintenance

Having purchased your new carpet, it is natural to want to maintain it. We have put together a short guide to help with this.
Have you signed up to our WOW program? The Wool Owners Warranty is a special after-care service for customers who buy a wool carpet. WOW can last the lifetime of the carpet. Just sign up and have your carpet professionally cleaned by one of their registered carpet cleaners once a year and your warranty will automatically be renewed. Visit the site for more info www.wowwarranty.com

Daily Care

It is very important that regular vacuum cleaning is carried out as soon as the carpet is installed two to three times a week – every day if possible, giving particular attention to areas in front of seating, and in high traffic areas, make a minimum of three passes in these areas.
One of the most effective cleaners for a twist or cut pile carpet is one with a strong suction and a revolving beater bar/brush. This will generally be an upright vacuum cleaner. This will not only remove surface dirt, but also opens up the pile to remove loosely embedded soiling.
An upright vacuum cleaner will also remove the excess fibres of a new carpet ensuring that these are not collected within the pile. The beater bar will also ensure that the pile is ‘lifted’ each time the carpet is maintained.

For loop-pile carpets a cylinder type vacuum cleaner is recommended as it does not have driven, rotating brushes that can cause ‘fuzzing’ of the surface. With most cylinder types, the brushes on the head may be retracted for cleaning carpet (and should anyway, only be used for hard floors). It is recommended that consumers use a cleaner with high suction power (determined by wattage of motor) and with a large head so that a greater surface area may be covered more easily.

Seasonal Care

There are several methods available for the seasonal cleaning of carpets including spray extraction (also called steam cleaning), rotary brush shampooing, dry foam cleaning and dry powder systems. The method chosen and the frequency of cleaning depends on the intensity of traffic, the nature of the soiling and the type of carpet. This type of cleaning is best left to the professional.
The WoolSafe Organisation has been helping carpet owners and suppliers with cleaning advice for over 20 years. Carpet owners can be assured that when they apply WoolSafe-approved D.I.Y. products to treat their carpet for straightforward stains, they can be confident that the products are safe as well as effective. When they wish to have their carpet professionally cleaned, they can entrust their carpets and rugs to WoolSafe certified carpet cleaning companies who use WoolSafe-approved products for cleaning and maintaining them. Find a carpet cleaner – The WoolSafe Organisation

Carpets made from wool and other quality branded fibres are chosen with care and represent a sizable investment both for home owners and commercial establishments. Such an investment can now be protected by the way the floor covering is maintained.
Also, if they need to call upon the services of an independent expert to inspect their carpet in the case of a complaint, they can rely on WoolSafe Registered Inspectors to offer an impartial thorough service.
Visit the site or download the app which includes a handy stain guide to help remove most stains Carpet Cleaning Apps – The WoolSafe Organisation

Stain Removal

No matter how careful a person is, sooner or later carpets will become stained as a result of spillage and domestic mishaps. Prompt and correct treatment will remove many of these stains and leave the carpet in a satisfactory state.
The golden rule with stains is to act quickly to remove the spilt substance before it penetrates the carpet pile. Stains which have been allowed to dry are more difficult if not impossible to remove.

1. Scoop up solids with a knife or spoon.
2. Blot up liquids by applying pressure with white paper towels or tissue.
3. Before treating the stain with a WoolSafe Approved spotter, test the treatments on an inconspicuous part of the carpet for possible colour change.
4. Apply the WoolSafe Approved spotter to a white towel or kitchen roll, not directly onto the stain
5. With blotting or dabbing motion, work inwards from the edge of the stain to prevent it spreading.
6. Do not rub the carpet pile during the stain removal or rinsing stages.
7. When attempting to remove stains, ensure that the carpet is dry before proceeding to the next step of the treatment.
8. Rinse by applying a small amount of clear tepid water using a clean cloth or sponge.
9. Once the stain has been removed, blot up moisture by applying pressure with white paper towels or tissues.
10. Do not walk on the carpet until dry.

Please note – Never use detergents such as dish soap or other cleaners recommended for household use, although they may clean the carpet, they will cause problems such as damage to the pile/backing of the carpet & rapid re soiling.

For more info on stain removal click on the below links. If you have an urgent cleaning issue / question which we have not been able to answer, please speak to the experts at WoolSafe on 01943 850 817 or pop them an email to office@woolsafe.org, they will be more than happy to help.